Process Mapping Workshop
Swimlanes · ownership · cadence
We facilitated a "Process Mapping Workshop" for a financial services company, focusing on its lengthy client onboarding process. Using tools like swimlane diagrams, we clearly visualized cross-departmental responsibilities and hand-off points and established a fixed communication cadence. After the process optimization, the company's client onboarding cycle was shortened from 10 days to 5 days, client complaints decreased by 30%, and internal collaboration friction was significantly reduced.